Refund Policy
Refund-review conditions for personalized headshot packages and separately purchased additional looks.
Last updated: Sep 16, 2026
1. Refund eligibility
Each order is a personalized digital service. Once personalized model training or image generation begins, the order is generally final and cannot be cancelled for a change of mind.
You may request a refund review within 7 calendar days after complete delivery only when all of the following apply:
- every delivered photo has a material technical defect that prevents ordinary professional use, such as corrupted files, severe facial or anatomical artifacts, or a clear failure to preserve the subject's identity;
- you identify the defects and provide representative examples; and
- you allow us one reasonable attempt to correct or regenerate the affected order.
If qualifying defects remain across the entire order after that attempt, we will refund that order in full. If only some photos are affected, our normal remedy is to correct or replace the affected photos rather than refund the entire order.
Subjective dissatisfaction, a change of mind, or preferences about styling, clothing, background, expression, or other details that are materially consistent with the selected looks do not qualify for a refund.
Nothing in this policy limits consumer rights that cannot legally be excluded in your country.
2. Headshot packages and additional looks
Each headshot-package purchase and every separately purchased additional look are separate, one-time orders. Each order has its own delivery record, refund window, and eligibility assessment.
Refund eligibility is assessed only for the affected order. A defect in one order does not make another order refundable, and refunding one order does not automatically refund any other order. If an order includes at least one professionally usable photo, that order is not eligible for a full quality refund under this voluntary policy, although we may still correct or replace specific defective photos.
3. When the 7-day review window starts
The window starts when all photos included in that individual order have been delivered to your gallery. It does not start at payment, at the start of training, or when only part of the order is ready.
If an order is incomplete, contact us so we can complete delivery or resolve the failure. Incomplete delivery does not start the 7-day quality-review window.
4. How to request a refund
Email support@realisticaiheadshots.com within the applicable window and include:
- the email address used for your account;
- the order number or shoot identifier; and
- a description of the material technical defects; and
- two or three representative image numbers or screenshots showing the issue.
Do not send card numbers or other payment credentials. We may review the order's delivery and usage records, ask for information needed to understand the issue, and offer one reasonable correction or regeneration attempt before deciding the request.
5. Cancellation, technical failures, and duplicate charges
If you paid by mistake, contact us immediately. We can cancel and refund an order only if personalized training or generation has not started. Processing may begin shortly after payment confirmation. Once it starts, the order cannot be cancelled for an accidental purchase or change of mind; only the defect and failure remedies in this policy and any mandatory statutory rights remain available.
If a technical failure prevents complete delivery, we will attempt a reasonable remedy without charging again. If we cannot complete the purchased order, you are eligible for a full refund. This failure remedy is separate from the 7-day window after complete delivery.
Contact us about duplicate or unauthorized charges so they can be investigated and corrected with the payment provider. You may also contact your payment provider directly.
6. Exclusions, inspection, and processing
The voluntary quality-refund policy does not cover isolated defects where the order otherwise contains professionally usable photos, failure to follow the photo guide, unsupported requests, later price changes, or requests submitted after the 7-day window. Reasonable viewing and downloading for inspection do not automatically remove eligibility. Publishing, editing, distributing, or commercially using delivered photos after becoming aware of the claimed defect may be considered when we assess the request.
Approved refunds are returned through the payment provider to the original payment method. We will confirm when the refund is submitted; the time until it appears depends on the payment provider and your bank.