Refund Policy
Refund eligibility and request process for Realistic AI Headshots orders.
Last updated: 2026-08-24
1. Overview
Realistic AI Headshots sells personalized digital headshot packages as one-time purchases. Training and generation use third-party computing resources and normally begin shortly after Stripe confirms payment. This policy explains when an order can be cancelled, retried, or refunded.
Nothing in this policy limits refund or consumer rights that cannot legally be excluded in your country.
2. Before generation starts
If you paid by mistake and generation has not started, contact us immediately. We can cancel and fully refund an eligible order before provider training or generation begins.
Because processing can begin automatically after payment confirmation, cancellation is not guaranteed once payment is complete.
3. Technical failure
If the Service cannot complete a paid order because of a verified technical failure, we will first attempt a reasonable remedy, which may include:
- retrying the failed stage without charging you again;
- reusing a completed personal model;
- asking you to replace invalid or unusable uploads; or
- performing a manual review of the order.
If we cannot deliver the purchased package after reasonable remediation, you are eligible for a full refund. If a material part of the package was not delivered and cannot be completed, we may offer a proportionate refund or another remedy with your agreement.
Duplicate charges and unauthorized charges confirmed by Stripe are eligible for correction or refund. If you suspect unauthorized use, contact both us and your payment provider promptly.
4. When refunds are normally unavailable
Except where required by law, we normally do not refund an order after personalized training or generation has started when:
- the delivered quantity and service materially match the package description, but you change your mind or dislike a subjective style choice;
- results are affected by uploads that did not follow the displayed photo requirements, including unclear, heavily filtered, obstructed, or mixed-identity photos;
- you used photos without the necessary rights or subject permission, or violated our Terms of Service;
- you did not download results during the clearly displayed 30-day delivery window; or
- a promotion or discount ended after your purchase.
AI output can contain natural variation. A quality concern does not automatically qualify for a refund, but please report clear technical defects so we can review whether a retry or other remedy is appropriate.
5. How to request a refund
Email support@realisticaiheadshots.com within 7 calendar days after delivery or after we notify you that generation failed. Include:
- the email address used for the account;
- the order or photo-shoot identifier;
- a short explanation of the problem; and
- screenshots or examples when relevant.
Do not send card numbers or other sensitive payment credentials by email.
6. Review and processing time
We aim to acknowledge requests within 2 business days. We may review generation logs, delivery records, and provider status before making a decision.
Approved refunds are submitted to the original payment method through Stripe. Banks and card networks normally take 5–10 business days to display the credit, and some may take longer. We cannot send a refund to a different card, bank account, or person.
7. Chargebacks
Please contact us before filing a payment dispute so we have an opportunity to correct a duplicate charge, technical failure, or delivery problem. Filing a chargeback does not expand refund eligibility and may pause our internal review while the payment provider investigates.